Secret Shopper Grading Form - Counter Service Restaurant
  • To ensure the evaluation process reflects a genuine experience, please avoid bringing this form with you when visiting the business. 
  • If completing the form online, kindly do so discreetly to preserve the authenticity of your experience.
  • After your visit, complete this form with as much detail as possible.
  • If you choose to submit a printed form, you’re welcome to print the physical form here and email or drop off the completed evaluation (and receipt) to our office (either email info@brookingschamber.org or visit 1321 6th St.).
Fields marked with an * are required.

Please verify that you have checked the “I'm not a robot” checkbox.

1 - poor 

3 - fair

5 -  great

Clean sidewalks, windows, doors, etc.

1 - poor

3 - fair 

5 - great

Parking, handicap, etc.

1 - poor

3 - fair 

5 - great

1 - poor

3 - fair 

5 - great

1 - poor

3 - fair 

5 - great

Do the tables feel crowded? Is their music too loud? Are you too close to the other guests?

1 - poor

3 - fair 

5 - great

1 - poor

3 - fair 

5 - great

Were you promptly welcomed with a sincere greeting? 

1 - poor

3 - fair 

5 - great

Did they thank you at the end of the conversation? Did they talk to you about what brought you in?

1 - poor 

3 - fair

5 -  great

1
2
3
4
5

Were they warm and engaging? Did your server give you a prompt greeting and thank you?

1 - poor

3 - fair 

5 - great

Did they try and upsell you on a certain dish, side dish, or beverage? 

Did they offer alternatives for special needs (e.g., gluten free, dairy free, etc.)

1 - poor

3 - fair 

5 - great

Were they neat and appropriate?

1 - poor

3 - fair 

5 - great

Was the line too long? Did the staff work efficiently?

1 - poor

3 - fair 

5 - great

1 - poor

3 - fair 

5 - great

1 - poor

3 - fair 

5 - great

Was it easy to read? Was it up to date and fresh?

Are the menu items at a good value for the given price point?

1 - poor

3 - fair 

5 - great

Was it attractively displayed? Was the food warm coming out, packed appropriately, and with all necessary eating supplies?

1 - poor

3 - fair 

5 - great

Was the process of picking up your food clear? Was it easy to tell which food was yours?

1 - poor

3 - fair 

5 - great

1 - poor

3 - fair 

5 - great

Special asks from the business can be found in the initial email from baccintern@brookingschamber.org.

Alternatively, you can email to info@brookingschamber.org or drop by our office at 1321 6th Street.

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