Secret Shopper Grading Form - Retail
  • To ensure the evaluation process reflects a genuine experience, please avoid bringing this form with you when visiting the business. 
  • If completing the form online, kindly do so discreetly to preserve the authenticity of your experience.
  • After your visit, complete this form with as much detail as possible.
  • If you choose to submit a printed form, you’re welcome to print the physical form here and email or drop off the completed evaluation (and receipt) to our office (either email info@brookingschamber.org or visit 1321 6th St.).
Fields marked with an * are required.

Please verify that you have checked the “I'm not a robot” checkbox.

1 - poor

3 - fair

5 - great

Clean sidewalks, windows, doors, etc.

1 - poor

3 - fair

5 - great

Are they clean, fresh, and attractive?

1 - poor

3 - fair

5 - great

1 - poor

3 - fair

5 - great

Floors, shelving, displays, etc.

1 - poor

3 - fair

5 - great

1 - poor

3 - fair

5 - great

1 - poor

3 - fair

5 - great

1 - poor

3 - fair

5 - great

Did you receive a prompt, sincere greeting from the employees? 

1 - poor

3 - fair

5 - great

Were they friendly, warm, and engaging when you spoke to them?

1 - poor

3 - fair

5 - great

Either on the merchandise, store, or other special asks.

1 - poor

3 - fair

5 - great

Did they thank you at the end of the conversation?

1 - poor 

3 - fair

5 -  great

1
2
3
4
5

Were they neat and appropriate?

1 - poor

3 - fair

5 - great

Did they give you a warm welcome? Were they helpful? Did they thank you for coming in?

1 - poor

3 - fair

5 - great

1 - poor

3 - fair

5 - great

1 - poor

3 - fair

5 - great

Was it fresh, inviting, and current (not outdated or stale)

1 - poor

3 - fair

5 - great

1 - poor

3 - fair

5 - great

Do you think everything was adequately priced for the value?

1 - poor 

3 - fair

5 -  great

1
2
3
4
5

1 - poor

3 - fair

5 - great

1 - poor

3 - fair

5 - great

Special asks from the business can be found in the initial email from baccintern@brookingschamber.org.

Alternatively, you can email to info@brookingschamber.org or drop by our office at 1321 6th Street.

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